Help, contact, and answers for UFA Connect — a secure file transfer platform for iPhone, iPad, and Mac.
Open the App, tap Forgot password? on the sign-in screen, and enter your email. You'll receive a reset link valid for 60 minutes.
Check your spam folder; the sender is
no-reply@notifications.mftlabs.io. If it's still missing
after a couple of minutes, tap Resend on the same screen.
If the address itself bounces, the account is locked automatically and
you'll need to register again with a different email.
From My Files, tap a file and choose Share. Pick a recipient (by name, email, or phone), select a permission (view, download, share, or download+share), and confirm. Recipients see the share in Received.
Subscriptions are billed through Apple. Open the App's Plans screen and tap Manage subscription in Apple, or open apps.apple.com/account/subscriptions directly. Cancellation takes effect at the end of the current period; files you've already uploaded remain available until the period ends.
Email info@mftlabs.io from the address on file. We erase your row and all uploaded files within 7 days. Active subscriptions are cancelled in Apple at the same time.
The maximum per-file size depends on your plan tier. The current limit is shown next to the upload button. The largest plan currently supports files up to about 11 GB.
Drop us a line at info@mftlabs.io with as much detail as you can — what platform you're on, what you were doing, and what happened.